Privacy policy

Mulch and Stuff by Smart Choice
Privacy & SMS Policy

This Privacy & SMS Policy explains how Mulch and Stuff by Smart Choice (“Mulch and Stuff”, “we”, “us”, or “our”) collects, uses, and protects your information when you visit our website, place an order, or communicate with us by phone, text message (SMS), or email.

1. Who We Are

Mulch and Stuff by Smart Choice is a local landscape materials business based in Ormond Beach, Florida. We sell bulk mulch, rock, sand, soil, and related landscape supplies, and offer local delivery services throughout our service area in Volusia County and surrounding communities.

2. Information We Collect

We collect only the information needed to provide our products, delivery services, and support:

  • Contact details: name, phone number(s), email address, and billing/shipping address.
  • Order details: items purchased, delivery address, payment method (processed securely by our payment provider – we do not store full credit card numbers).
  • Device & usage information: basic technical data such as IP address, browser type, and pages viewed, collected automatically through Shopify and standard cookies/analytics tools, to keep the site secure and improve performance.
  • SMS / communication data: your mobile number and any messages you send to or receive from us.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders and schedule deliveries.
  • Respond to questions about materials, pricing, and delivery.
  • Send order updates, delivery confirmations, and customer service messages by phone, SMS, or email.
  • Maintain the security and performance of our website and online store.

We do not sell, rent, or trade your personal information or mobile number to third parties for their own marketing.

4. SMS (Text Message) Terms

By providing your mobile number and agreeing to receive messages, you consent to receive SMS from Mulch and Stuff related to:

  • Order and delivery updates.
  • Scheduling, rescheduling, or clarifying deliveries.
  • Customer service and account communication.
  • Message frequency: messages are recurring and will vary based on your orders and interactions.
  • Charges: Message and data rates may apply from your mobile carrier.
  • Opt out: You may opt out of SMS at any time by replying STOP to any text, texting STOP to 386-302-6444, or emailing us at inquiries@mulchandstuff.com. You may receive one final message confirming your opt-out.
  • Help: For help, reply HELP to any message, call or text 386-302-6444, or email inquiries@mulchandstuff.com.
  • Data sharing: We do not sell or share your mobile number with third parties for their marketing. Your number is used only by Mulch and Stuff and trusted service providers needed to send the messages or operate our store.

5. Cookies and Analytics

Our online store is hosted on Shopify. Shopify and our analytics tools use cookies and similar technologies to:

  • Keep your shopping cart and checkout session working.
  • Help secure the site and prevent fraud.
  • Understand how visitors use the site so we can improve layout and performance.

You can control cookies through your browser settings. Blocking cookies may affect some website features, including checkout.

6. Sharing Your Information

We may share your information with:

  • Shopify and payment processors to operate our online store, process payments, and fulfill orders.
  • Service providers who assist with hosting, analytics, messaging, or delivery services, under agreements that require them to protect your information and use it only for our business purposes.
  • Law enforcement or authorities if required by applicable Florida or federal law, court order, or to protect our rights, safety, or property.

7. Florida Customers & Minors

Our website and services are intended for customers in Florida who are at least 18 years old. We do not knowingly collect personal information from children under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.

8. Data Security & Retention

We take reasonable technical and administrative steps to protect your information from unauthorized access or misuse. We keep your information only as long as needed to:

  • Fulfill orders and deliveries,
  • Maintain accurate business and tax records, and
  • Meet our legal obligations under Florida and federal law.

9. Your Choices

  • You may update your contact information by contacting us.
  • You may opt out of marketing emails by using the unsubscribe link in any email.
  • You may opt out of SMS at any time by replying STOP, as described above.
  • You may contact us to ask about the information we hold about you or to request corrections.

10. Contact Us

If you have questions about this Privacy & SMS Policy, or would like to request changes to your information, please contact:

Mulch and Stuff by Smart Choice
Ormond Beach, Florida
Phone/Text: 386-302-6444
Email: inquiries@mulchandstuff.com

Last updated: January 2025